How The Third Largest Sheriff’s Department In The Nation Cut Its Background Investigation Time In Half – Without Sacrificing Quality

The Riverside County Sheriff’s Department adopted eSOPH to increase speed, access and the amount of information they are able to collect for each applicant for a more thorough profile.

By Rachel Zoch, Police1 BrandFocus Staff

The background investigation may be the most critical element in hiring a new officer. This labor-intensive process usually takes months and has traditionally resulted in reams of paperwork. But it doesn’t have to be that way.

The Riverside County (Calif.) Sheriff’s Department adopted the eSOPH platform from Miller Mendel to modernize operations and keep up the pace with fewer full-time background investigators.
The Riverside County (Calif.) Sheriff’s Department adopted the eSOPH platform from Miller Mendel to modernize operations and keep up the pace with fewer full-time background investigators. (RCSD)

Cloud-based technology is making it easier to quickly and securely connect applicants, references and investigators, as well as to provide at-your-fingertips access to reviewers and decision-makers.

Looking to update its processes for the digital age, the Riverside County (Calif.) Sheriff’s Department adopted the eSOPH platform from Miller Mendel for its candidate background investigations. Captain Evan Petersen, the department’s hiring executive, says the system has been a godsend that has cut their processing time in half and has given investigators additional tools they didn’t previously have.

Captain Evan Petersen, hiring executive for the Riverside County (Calif.) Sheriff’s Department, says using the eSOPH platform from Miller Mendel has cut their processing time in half.
Captain Evan Petersen, hiring executive for the Riverside County (Calif.) Sheriff’s Department, says using the eSOPH platform from Miller Mendel has cut their processing time in half. (RCSD) 

“A traditional background would take anywhere from six to nine months,” he said. “By implementing eSOPH, we’ve reduced that down to a 90-day process, without sacrificing quality or compromising applicant privacy rights.”

PRACTICALLY PAPERLESS

In addition to the time saved, eSOPH helps the department cut down drastically on its use of paper. Petersen describes the traditional hiring process in law enforcement as “a massive paper machine.”

“At every hiring meeting of every single peace officer, the background investigator or the hiring sergeant would present a voluminous binder,” he said. “All of us always thought, ‘Why do we have to go through hundreds of pages of actual paper? There’s got to be a better way.’”

Petersen says the RCSD was looking to modernize and streamline its process so the department could A, keep up the pace of hiring with fewer full-time investigators, and B, cut down on the expense of creating and storing large paper files.

The capability to log in anywhere and review information in the background file from a desktop or mobile device, rather than printing and passing around huge binders one reviewer at a time, made eSOPH very attractive to the department.

“We knew we couldn’t keep going with this archaic system of multiple hard copies and creating hundreds and hundreds of pages of what ultimately would be this person’s background investigation file,” said Petersen. “We had to get with the times and transition to digital files with a cloud-based access point that would allow us to review things anywhere, anytime. This easy, flexible access made so much more sense as we were looking at improving our overall hiring practices to reflect today’s standards and expectations.”

Because the information is stored securely in the cloud, eSOPH makes it possible for background investigators to review applicant files on any web-connected device anytime, anywhere. 
Because the information is stored securely in the cloud, eSOPH makes it possible for background investigators to review applicant files on any web-connected device anytime, anywhere.  (Miller Mendel/eSOPH) 

FASTER AND EASIER

The department of roughly 2,000 sworn deputies – the third largest sheriff’s department in the nation – attracts thousands of applicants per year, says Petersen, and easy remote access helps the team of background investigators and management process those applications in a timely manner when working at the office or another location.

“We’re a large agency, so I have a lot of people come through the front door,” he said. “eSOPH made it so that the review and transmission of information happened instantaneously and kept the process moving and in a more secure manner.”

Getting set up with eSOPH was fast and easy, Petersen adds. In the year following adoption, the department hired about 600 deputy sheriff trainees and corrections officers, the most applicants hired in a year in the department’s history. The software also makes it easier to respond to applicants and to request additional information from applicants or references when needed.

“I’d say eSOPH 100% contributed to modernizing and expanding our hiring capabilities,” he said. “It truly provided that ease of information sharing that is so critical in a law enforcement background process. Applicants could quickly and easily submit information, and we could review and respond to that information on the fly versus having to wait for the applicant to mail the information or deliver the information in person.”

Petersen says using eSOPH helps agency background investigators meet recruiting deadlines to fill academy classes.
Petersen says using eSOPH helps agency background investigators meet recruiting deadlines to fill academy classes. (RCSD) 

COMPREHENSIVE AND TRANSPARENT

Petersen says he appreciates how eSOPH enables his team to compile and present a comprehensive file for each applicant, as well as the transparency offered by having all the information in one place. Similar to a chain of custody, the system tracks all activity on each background file and provides useful reporting and alerts for missing elements or looming deadlines.

It’s thorough and comprehensive,” he said. “I can look at the applicant’s questionnaires and quickly review the ‘yes’ answers the applicant gave us on any question, which helps reduce review time tremendously. I can easily click on a tab within the applicant’s file and look at different elements of the file all on one screen that’s really easy to navigate. Having everything I need in one place really reduces the complexity of the review process and allows me as a decision-maker to focus on the critical information sooner.”

The background investigators love it because of the single access point they can go to at any time, he adds.

“I’m a huge fan,” said Petersen. “I never want to return to the old paper-based process.”

REACH APPLICANTS WHERE THEY ARE

Another benefit, says Petersen, is a modern interface that enables the RCSD to better reach 20-something digital native applicants who expect everything to happen online. The ability to interact with potential new hires with a few taps of their smartphones is proving to be a critical advantage.

“The applicants appreciate the ease of use and convenience that comes with using a digital system,” he said. “We hear, ‘Oh, let me just shoot you that from my phone,’ and boom, it’s there in their file in eSOPH. The eSOPH system addresses the needs and preferences of the new generation of applicants that are more tech-savvy and delivers a solution that benefits all parties.”

From reducing the department’s background investigation processing time by half to providing easier access for reviewers and applicants alike, Petersen says eSOPH gets the job done.

“I truly feel that it’s been a game-changer for the way we conduct investigations,” he said. “eSOPH has given us all that I could ask for.”

Visit Miller Mendel/eSOPH for more information.

Read Next: How to avoid bad hires with the right pre-employment background investigation tools

Pinal County Sheriff’s Office Joins Five Major Arizona Law Enforcement Agencies In Their Transition To eSOPH

Florence, Arizona – December 16, 2020: Today, the Pinal County Sheriff’s Office made official their decision to move to the eSOPH background investigation system by Miller Mendel, Inc. Before making their move, the Pinal County Sheriff’s Office evaluated at least one other background investigation software and ultimately selected eSOPH.

Important to their decision was eSOPH’s ability for the sheriff’s office to manage all their various documents through the software user interface, to include the ability to edit and have full control over the questions asked to both applicants and references. Also key to PCSO’s decision was the nationwide eSOPH network, which will connect PCSO’s investigators with background investigators from Arizona Department of Public Safety, Maricopa County Sheriff’s Office, Pima County Sheriff’s Department, Mesa Police Department and Scottsdale Police Department.

eSOPH, which stands for electronic Statement of Personal History, has been used by city, county, and state police agencies across the nation to conduct over 70,000 pre-employment public safety background investigations. Agencies using eSOPH report saving up to 60 percent of their time per background investigation. Those using the system report a significant reduction in costly administrative resources such as paper, ink, postage, and filing space. By transitioning to eSOPH, the Pinal County Sheriff’s Office joins several other Arizona agencies using the eSOPH system, to include the Arizona Department of Public Safety, Maricopa County Sheriff’s Office, Pima County Sheriff’s Department, Mesa Police Department and Scottsdale Police Department. With the Pima County Sheriff’s Office’s implementation of eSOPH, they will now be networked on applicant background investigations with the other Arizona state agencies and other agencies using the eSOPH system nationwide.

ABOUT PINAL COUNTY AND THE PINAL COUNTY SHERIFF’S OFFICE

Formed in 1875, Pinal County is located between Phoenix and Tucson Arizona and spans over 5,374 square miles. The county is home to more than 462,000 people. The county’s largest named area is San Tan Valley, and the county seat is Florence. The Pinal County Sheriff’s Office is lead by elected Sheriff Mark Lamb. The sheriff’s office includes a patrol division commanded by a deputy chief, a captain and three lieutenants. The adult detention center is the third largest jail in the state with a rated capacity of over 1,500 inmates.

ABOUT MILLER MENDEL

Miller Mendel, Inc. (“MMI”) creates, sells, and supports its software technology solutions for local, state, and federal public safety agencies and is the holder of two patents (U.S. Patent No. 9070098 and U.S. Patent No. 10043188) related to the features of its flagship product, eSOPH. Our primary focus is to turn past practices used by city, county, and state governments into efficient and cost-effective electronic solutions. MMI is known for creating category-leading systems and providing responsive, exceptional support to all our clients. We place great pride in straightforward and transparent operational practices that foster a high level of respect and praise from our government clients.

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Tulalip Tribal Police Department Becomes First Tribal Law Enforcement Agency to Use eSOPH

Tulalip, Washington – On December 15, 2020, the Tulalip Tribal Police Department went live with their implementation of the eSOPH background investigation system from Miller Mendel, Inc.

eSOPH, which stands for electronic Statement of Personal History, has been used by city, county, and state police agencies across the nation to conduct over 70,000 pre-employment public safety background investigations. Agencies using eSOPH report saving up to 60 percent of their time per background investigation. Those using the system report a significant reduction in costly administrative resources such as paper, ink, postage, and filing space. By transitioning to eSOPH, the Tulalip Tribal Police Department joins several other Washington agencies using the eSOPH system, to include the King County Sheriff’s OfficePierce County Sheriff’s DepartmentClark County Sheriff’s OfficeVancouver Police Department, and several others. With the Tulalip Police Department’s implementation of eSOPH, they will now be networked on applicant background investigations with the other Washington state agencies and other agencies using the eSOPH system nationwide.

ABOUT THE TULALIP TRIBES AND THEIR POLICE DEPARTMENT

The Tulalip Tribes population is over 4,900, with 2,700 members residing on the 22,000 acres Tulalip Indian Reservation located north of Everett, Washington. The Reservation is rich with natural resources: marine waters, tidelands, freshwater creeks and lakes, wetlands, forests, and developable land. The Tulalip Reservation was reserved for the use and benefit of Indian tribes and bands signatory to the Treaty of Point Elliott of January 22, 1855. Its boundaries were established by the 1855 Treaty and by Executive Order of President U.S. Grant dated December 23, 1873. The Reservation was created to provide a permanent home for the Snohomish, Snoqualmie, Skagit, Suiattle, Samish, and Stillaguamish Tribes and allied bands living in the region.

The tribe has over 3,500 employees, with over two-thirds working in the tribes’ business enterprise, which includes the Tulalip Resort Casino, Quil Ceda Creek Casino, Tulalip Bingo, Leasing, Tulalip Broadband, Salish Networks, Tulalip Data Services, Tulalip Liquor & Smoke Shop, and Quil Ceda Village.

The Tulalip Tribal Police is a full-service law enforcement agency. Officers follow both Tulalip Tribal Codes and Federal Laws when policing potential violation(s) of law by Tulalip Tribal members and any enrolled member of a Federally Recognized Tribe within the Reservation. Services of the Tulalip Tribal Police Department include Patrol, Investigations, Fish & Wildlife, Communications-Records, Drug Task Force, Emergency Response Team, School Resource Officer, Community Outreach, Sex Offender Monitoring, Evidence, Training, Professional Standards Unit, and Administration.

ABOUT MILLER MENDEL

Miller Mendel, Inc. (“MMI”) creates, sells, and supports its software technology solutions for local, state, and federal public safety agencies and is the holder of two patents (U.S. Patent No. 9070098 and U.S. Patent No. 10043188) related to the features of its flagship product, eSOPH. Our primary focus is to turn past practices used by city, county, and state governments into efficient and cost-effective electronic solutions. MMI is known for creating category-leading systems and providing responsive, exceptional support to all our clients. We place great pride in straightforward and transparent operational practices that foster a high level of respect and praise from our government clients.

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The Greenbelt Police Department Joins Other Maryland Law Enforcement Agencies Using eSOPH

Greenbelt, Maryland – On December 8, 2020, the Greenbelt Maryland Police Department went live with their implementation of the eSOPH background investigation system from Miller Mendel, Inc.

eSOPH, which stands for electronic Statement of Personal History, has been used by city, county and state police agencies across the nation to conduct over 70,000 pre-employment public safety background investigations. It is specifically designed for the public safety pre-employment background investigation process, with public safety agencies using the system estimating a time savings ranging from 30 percent to 60 percent per investigation, and a significant reduction in the use of costly administrative resources such as paper, ink, postage and filing space. By transitioning to eSOPH, the Greenbelt Police Department joins several other Maryland agencies using the eSOPH system, to include the Baltimore Police Department and multiple public safety agencies within Anne Arundel County, MD government. With the Greenbelt Police Department’s implementation of eSOPH, they will now be networked on applicant background investigations with the City of Baltimore, Anne Arundel County and other agencies using the eSOPH system nationwide.

ABOUT THE CITY OF GREENBELT AND THEIR POLICE DEPARTMENT

Located in Prince George’s County, Maryland, Greenbelt is a city comprised of approximately 23,315 people (2020). Greenbelt is the 11th largest city in the state of Maryland. Greenbelt was one of three experimental and controversial New Deal Greenbelt Towns, thus, it was planned and built by the Federal government. The Greenbelt Police Department covers approximately 6.5 square miles and employs 53 sworn officers and 15 non-sworn support personnel. The Greenbelt Police Department is an accredited law enforcement agency through the Commission on Accreditation for Law Enforcement Agencies (CALEA).

 

ABOUT MILLER MENDEL

Miller Mendel, Inc. (“MMI”) creates, sells, and supports its software technology solutions for local, state, and federal public safety agencies and is the holder of two patents (U.S. Patent No. 9070098 and U.S. Patent No. 10043188) related to the features of its flagship product, eSOPH. Our primary focus is to turn past practices used by city, county, and state governments into efficient and cost-effective electronic solutions. MMI is known for creating category-leading systems and providing responsive, exceptional support to all our clients. We place great pride in straightforward and transparent operational practices that foster a high level of respect and praise from our government clients.

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Data Privacy And Security Concerns Surface Related To Guardian Alliance Technologies’ National Applicant Information Center

Seattle, WA, November 3, 2020 – Miller Mendel, Inc. recently became aware of the Guardian Alliance Technologies (“Guardian”) feature called the National Applicant Information Center (“NAIC”). As explained on Guardian’s website and sales video, the NAIC database created by Guardian warehouses applicants’ personal and private data. Guardian describes collecting applicant personal and private data from numerous agencies and sharing that information between them in a manner that Miller Mendel believes constitutes the commercialization of private applicant data to third parties.

The NAIC raises potential legal and ethical concerns, particularly with regard to the commercial use of an applicants’ private data, as well as the potential negative impacts it can have for public safety agencies and their applicants. To explore these risks, Miller Mendel engaged its legal counsel, Emily Maass of Immix Law Group, to evaluate Guardian’s data handling practices as described in its video, and to provide her feedback, which is included in this letter. Click here to continue reading the letter and attachments.

ABOUT MILLER MENDEL

Miller Mendel, Inc. (“MMI”) creates, sells and supports its software technology solutions for local, state and federal public safety agencies, and is the holder of two patents (U.S. Patent No. 9070098 and U.S. Patent No. 10043188) related to the features of its flagship product, eSOPH. Our primary focus is to turn past practices used by city, county and state government into efficient and cost-effective electronic solutions. MMI is known for creating category leading systems and providing responsive, exceptional support to all our clients. We place great pride in straightforward and transparent operational practices that foster a high level of respect and praise from our government clients.

Miller Mendel Contact:
Tyler Miller
(206) 330-2094 ext 101

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Other News Related to Guardian Alliance Technologies (click to view)
Guardian Alliance Technologies DENIED Again by USPTO Judges in Attempt to Invalidate Miller Mendel’s eSOPH Patent

 

Miller Mendel’s CEO Tyler Miller Contributes $2,500 To The Reward Leading To The Arrest Of The Individuals Responsible For Firing Gunshots At Two Camden County Police Officer’s Home

Seattle, Washington – Tyler Miller, President and CEO of Miller Mendel, Inc has contributed $2,500 to the reward offered for information leading to the arrest of the suspect(s) responsible for firing gunshots at two Camden County Police Officer’s home. With Miller’s contribution, the reward offered reached over $75,000.

The incident occurred just before 11:46 p.m. on September 15, 2020, on the 2900 block of Clinton Street in Camden County, New Jersey. Surveillance video shows what appears to be a black minivan approach the off-duty officer’s home. From the vehicle, multiple gunshots were fired while the couple and their 10-day old baby where inside the home. Six bullets struck the house. The off-duty officers and their baby were not struck by the gun fire.

Update

October 5, 2020 – Per ABC 6 Action News: Camden County Police authorities reported four suspects are in custody and have been charged related to the shooting. Two of the suspects are 18 years of age, another 19 years of age and the fourth, 30 years of age.

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City of San Jose Awards Competitive Bid/RFP to Miller Mendel, Inc for eSOPH Background Software System

San Jose, California – On August 27, 2020, Miller Mendel received notice it had been awarded a competitive bid/RFP from the City of San Jose. The bid award can also be used by other cities in the state of California.

Through the multi-year award, the San Jose Police Department intends to process approximately 1,000 pre-employment background investigations each year, using the eSOPH background software system by Miller Mendel.

eSOPH, which stands for electronic Statement of Personal History, has been used by city, county and state police agencies to conduct over 70,000 pre-employment public safety background investigations. It is specifically designed for the public safety pre-employment background investigation process, with public safety agencies using the system estimating a time savings ranging from 30 percent to 60 percent per investigation, and a significant reduction in the use of costly administrative resources such as paper, ink, postage and filing space. By transitioning to eSOPH, the San Jose Police Department joins several other California agencies using the eSOPH system, to include the Santa Rosa Police Department, Chula Vista Police Department, California Highway Patrol, Riverside County Sheriff’s Department, Sacramento County Sheriff’s Office, San Joaquin County Sheriff’s Office, Orange County District Attorney, Sacramento County District Attorney and many other public safety agencies in the eSOPH network.

In addition to taking advantage of eSOPH’s industry-leading standard functionality, the San Jose PD is also utilizing the optional, integrated smart fax service. eSOPH’s fax service automatically reads and then routes documents received via fax from other law enforcement agencies to the correct applicant file, attaches the received documents to the correct reference within the applicant file and notifies the investigator. Background Investigators no longer have to manually scan and upload faxes received in hard copy.

San Jose PD will also be using eSOPH’s interface specifically designed in consultation with California Police Officer Standards and Training (POST) to offer their POST law enforcement consultants a more efficient and streamlined method to review the background files of hired Peace Officer and Dispatcher applicants.


ABOUT THE CITY OF SAN JOSE AND THEIR POLICE DEPARTMENT

The City of San José is said to be the cultural, financial, and political center of Silicon Valley, California’s well known tech hub. The city is the largest city in Northern California by both population and area. In 2020, the city’s population was just over 1 million residents and spanned over 181 square miles. The San Jose Police Department (SJPD) is a well known for having one of the best police academies in the nation. SJPD is authorized to employ approximately 1400 employees including both sworn and non-sworn. Department employees are assigned to one of four Bureaus comprised of 11 divisions with more than 50 specialized Units and assignments.

 

ABOUT MILLER MENDEL

Miller Mendel, Inc. (“MMI”) creates, sells and supports its software technology solutions for local, state and federal public safety agencies, and is the holder of two patents (U.S. Patent No. 9070098 and U.S. Patent No. 10043188) related to the features of its flagship product, eSOPH. Our primary focus is to turn past practices used by city, county and state government into efficient and cost-effective electronic solutions. MMI is known for creating category leading systems and providing responsive, exceptional support to all our clients. We place great pride in straightforward and transparent operational practices that foster a high level of respect and praise from our government clients.

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Miller Mendel, Inc Announces Strategic Partnership with Social Intelligence Corp to Further Enhance eSOPH Background Investigation Software

Miller Mendel, the leading provider of web-based background investigation management software for public safety agencies, today announced a partnership with Social Intelligence, the premier social media screening firm. With law enforcement agencies continuing their commitment to earning and maintaining public trust, this partnership will provide social media background screening to reduce the likelihood of making potentially problematic hires. Social Intelligence’s innovative solution will help agencies gain additional insight into candidates’ online behavior, reducing the risk of hiring individuals that may hold beliefs that are incompatible with the core values of public safety and law enforcement.

While Miller Mendel has already built a solid reputation for serving the specific hiring needs of public safety agencies, Social Intelligence has spent a decade building an innovative solution to screen candidates’ social media profiles and online presence safely without compromising compliance or candidate privacy.

“We are excited to team up with Miller Mendel, whose experience, knowledge and reputation with public agencies make them an ideal partner,” said Bianca Lager, President, Social Intel. “Our augmented AI platform marries beautifully with the eSOPH experience, providing city, county, state and federal government agencies compliant and actionable social media data which is a vital tool when hiring for positions of public trust.”

“Miller Mendel is determined to provide public safety agencies with the most comprehensive background investigation tools on the market,” said Tyler Miller, CEO, Miller Mendel. “Through this strategic partnership with Social Intelligence, our flagship eSOPH platform delivers an even more robust background check, delivering a deeper, more thorough review of candidates’ background and helping agencies ensure they’re hiring the right people for the job.” The Social Intelligence solution will be available through an integration with Miller Mendel’s signature eSOPH platform.  eSOPH, which stands for electronic Statement of Personal History, has been used by city, county and state police agencies to conduct over 60,000 pre-employment public safety background investigations. It is specifically designed for the public safety pre-employment background investigation process, with public safety agencies using the system estimating a time savings ranging from 30 percent to 60 percent per investigation, and a significant reduction in the use of costly administrative resources such as paper, ink, postage and filing space.

ABOUT SOCIAL INTELLIGENCE

Social Intelligence provides scalable solutions for one time or continuous search and analysis of web and social data to find actionable employment insights and help companies leverage online data in their employment decisions. As leaders in social media screening, they are committed to providing companies with accurate, actionable insights to create healthier, more inclusive workplaces.

ABOUT MILLER MENDEL

Miller Mendel, Inc. (“MMI”) creates, sells and supports its software technology solutions for local, state and federal public safety agencies, and is the holder of two patents (U.S. Patent No. 9070098 and U.S. Patent No. 10043188) related to the features of its flagship product, eSOPH. Our primary focus is to turn past practices used by city, county and state government into efficient and cost-effective electronic solutions. MMI is known for creating category leading systems and providing responsive, exceptional support to all our clients. We place great pride in straightforward and transparent operational practices that foster a high level of respect and praise from our government clients.

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Guardian Alliance Technologies DENIED Again by USPTO Judges in Attempt to Invalidate Miller Mendel’s eSOPH Patent

Washington, D.C. – The United States Patent and Trademark Office (USPTO), Patent Trial and Appeal Board (PTAB) has again, for the second time, DENIED Guardian Alliance Technologies’ attempt to invalidate Miller Mendel’s 188 Patent.

BACKGROUND

The 188 patent protects certain key aspects of Miller Mendel’s eSOPH platform. Miller Mendel, Inc. asserted in a federal lawsuit filed October 9, 2018, that Guardian Alliance Technologies’ platform infringes on certain claims in Miller Mendel’s 188 patent. The patent was granted to Tyler Miller, Miller Mendel’s Founder, President and CEO on June 30, 2015, and licensed exclusively to Miller Mendel, Inc.

In response to the lawsuit filed by Miller Mendel’s counsel, Guardian Alliance Technologies on October 10, 2019, filed an “Inter Partes Review (“IPR”) with the USPTO PTAB, which is a procedure for challenging the validity of an already issued patent before the USPTO. On March 26, 2020, the USPTO PTAB judges issued a 22-page decision, denying Guardian Alliance Technologies’ Inter Partes Review request.

In response to the USPTO PTAB judges’ decision, on April 27, 2020, Guardian Alliance Technologies filed a 24-page Request for Rehearing (or “appeal”), challenging the USPTO’s decision, again. On page 7 of Guardian Alliance Technologies’ Request for Rehearing, it alleges the three USPTO judges abused their discretion in ultimately denying Guardian Alliance Technologies’ request for an Inter Partes Review of the 188 patent issued to Miller on June 30, 2015.

In addition to filing for the rehearing, in an appeal-type effort against the USPTO PTAB judges, Guardian Alliance Technologies filed for a USPTO Precedential Opinion Panel (POP) review. The POP operates at the discretion of the Director of the USPTO to decide issues of ‘exceptional importance’ to the Patent Trial and Appeal Board (issues involving agency policy or procedure, etc.). POP members include the USPTO Director, the Commissioner for Patents and their Chief Judge.

On June 16, 2020, in a 3-page decision, the Under Secretary of Commerce for Intellectual Property and Director of the United States Patent and Trademark Office, the Commissioner for Patents, and the  Chief Administrative Patent Judge, also DENIED Guardian Alliance Technologies’ request for Precedential Opinion Panel review.

On July 27, 2020, in a 16-page decision, the PTAB again, also, DENIED Guardian Alliance Technologies’ request on Rehearing of Decision on Institution, for several cited reasons.

All the documents and decisions filed (to date) with the USPTO can be found by clicking here. IPR2020-00031.

All the documents and decisions filed (to date) with the United States District Court for the Western District of Oklahoma can be found by clicking here.

Miller Mendel takes the protection of its intellectual property seriously. Miller Mendel has an obligation to protect its intellectual property, both for the interest of Miller Mendel, Inc and its clients currently using the eSOPH background investigation software system.

ABOUT MILLER MENDEL

Miller Mendel, Inc. (“MMI”) creates, sells and supports its software technology solutions for local, state and federal public safety agencies, and is the holder of two patents (U.S. Patent No. 9070098 and U.S. Patent No. 10043188) related to the features of its flagship product, eSOPH. Our primary focus is to turn past practices used by city, county and state government into efficient and cost-effective electronic solutions. MMI is known for creating category leading systems and providing responsive, exceptional support to all our clients. We place great pride in straightforward and transparent operational practices that foster a high level of respect and praise from our government clients.

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Miller Mendel Welcomes Santa Rosa Police Department to the eSOPH Background Investigation Network

Santa Rosa, California – Miller Mendel welcomes the first law enforcement agency in Sonoma County, California to its eSOPH background Investigation software system. The Santa Rosa Police Department joins over 60 other public safety agencies across the nation that have transitioned pre-employment background investigations to the eSOPH system. The Santa Rosa Police Department plans to use eSOPH to conduct at least 100 pre-employment background investigations in their first 12-months.

eSOPH, which stands for electronic Statement of Personal History, has been used by city, county and state police agencies to conduct over 70,000 pre-employment public safety background investigations. It is specifically designed for the public safety pre-employment background investigation process, with public safety agencies using the system estimating a time savings ranging from 30 percent to 60 percent per investigation, and a significant reduction in the use of costly administrative resources such as paper, ink, postage and filing space. By transitioning to eSOPH, the Santa Rosa Police Department joins the California Highway Patrol, Riverside County Sheriff’s Department, Sacramento County Sheriff’s Office, San Joaquin County Sheriff’s Office, Orange County District Attorney, Sacramento County District Attorney and many other public safety agencies in the eSOPH network.

In addition to taking advantage of eSOPH’s industry-leading standard functionality, the Santa Rosa PD is also utilizing the optional, integrated smart fax service. eSOPH’s fax service automatically reads and then routes documents received via fax from other law enforcement agencies to the correct applicant file, attaches the received documents to the correct reference within the applicant file and notifies the investigator. Background Investigators no longer have to manually scan and upload faxes received in hard copy.

Santa Rosa PD will also be using eSOPH’s interface specifically designed in consultation with California Police Officer Standards and Training (POST) to offer their POST law enforcement consultants a more efficient and streamlined method to review the background files of hired Peace Officer and Dispatcher applicants.


ABOUT THE SANTA ROSA POLICE DEPARTMENT

The Santa Rosa Police Department, located in Sonoma County, California, serves over 177,000 residents across 42+ square miles. Known for its vast wineries, Sonoma County is roughly 50 miles north of San Francisco. Santa Rosa is Sonoma County’s largest city in California’s Redwood Empire. The Santa Rosa PD comprises 256 personnel organized into four divisions: Administration, Field Services Division (Patrol), Special Services Division (Investigations), and Technical.


ABOUT MILLER MENDEL

Miller Mendel, Inc. (“MMI”) creates, sells and supports its software technology solutions for local, state and federal public safety agencies, and is the holder of two patents (U.S. Patent No. 9070098 and U.S. Patent No. 10043188) related to the features of its flagship product, eSOPH. Our primary focus is to turn past practices used by city, county and state government into efficient and cost-effective electronic solutions. MMI is known for creating category leading systems and providing responsive, exceptional support to all our clients. We place great pride in straightforward and transparent operational practices that foster a high level of respect and praise from our government clients.

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