Springfield Police Department Implements Innovative eSOPH Background Investigation Software to Gain Hiring Efficiencies

January 9, 2020

Springfield Police Department Implements Innovative eSOPH Background Investigation Software to Gain Hiring Efficiencies

Springfield, Mo.   The Springfield Police Department joined the ranks of the more than 60 public safety agencies (and 1,300+ agency users) around the country that have implemented Miller Mendel’s eSOPH, the #1 pre-employment background investigation software.

eSOPH, which stands for electronic Statement of Personal History, has been used by city, county and state police agencies to conduct over 60,000 pre-employment public safety background investigations. It is specifically designed for the public safety pre-employment background investigation process, with public safety agencies using the system estimating a time savings ranging from 30 percent to 60 percent per investigation, and a significant reduction in the use of costly administrative resources such as paper, ink, postage and filing space. 

The Springfield Police Department expects to process approximately 150 pre-employment background investigations over a 12-month period using the time- and resource-saving eSOPH program. The eSOPH transition project was led by Officer Brandon Keene of the Springfield Police Department.

In addition to taking advantage of eSOPH’s industry-leading standard functionality, the Springfield Police Department is also utilizing the optional, integrated smart fax service. eSOPH’s fax service automatically reads and then routes documents received via fax from other law enforcement agencies to the correct applicant file, attaches the received documents to the correct reference within the applicant file and notifies the investigator. Background Investigators no longer have to manually scan and upload faxes received in hard copy.

eSOPH has created hiring efficiencies for public safety agencies across the United States, including Missouri, Washington, Oregon, Arizona, Nevada, Idaho, Utah, Colorado, California, Louisiana, Georgia, Maryland and Washington, D.C.



As the protectors of the “Birthplace of Route 66,” the Springfield Police Department is committed to providing quality service to its community through personal integrity, fairness, open communication and a helpful attitude. Responsible for Missouri’s third-largest city with a population of more than 167,000 residents, the agency’s 362 sworn officers and more than 80 civilian employees are dedicated to serving their local community with excellence.

The department consists of two bureaus – Investigations & Support Services and Uniform Operations. The latter bureau is larger and includes squad officers, traffic enforcement officers, hostage negotiators and K9 units. Springfield is divided into three zones comprising eight beats.



Miller Mendel, Inc. (“MMI”) creates, sells and supports its software technology solutions for local, state and federal public safety agencies, and is the holder of two patents (U.S. Patent No. 9070098 and U.S. Patent No. 10043188) related to the features of its flagship product, eSOPH. Our primary focus is to turn past practices used by city, county and state government into efficient and cost-effective electronic solutions. MMI is known for creating category leading systems and providing responsive, exceptional support to all our clients. We place great pride in straightforward and transparent operational practices that foster a high level of respect and praise from our government clients. 


Miller Mendel Contact:
Tyler Miller
tjm@ MillerMendel.com

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